The accessibility to the customer and tech support that a cloud hosting company provides can tell you a lot about the services that they provide too. In case you are allowed to use just e-mails and tickets, you have almost certainly come across some reseller not the web hosting provider. When this is the case, you will have to wait for several days to have an issue resolved as your reseller may not be checking their communication on a regular basis or they may need to contact the actual web hosting company for additional assistance. When the supplier provides you with several options for communication with short response time which are available at any moment, they are almost certainly the top provider, not a reseller. So you will benefit from timely assistance and high quality support because they will have immediate access to the servers where your account is. Whatever the problem - sales or technical, it's generally much better to have the option to get hold of your hosting company directly via your preferred method of communication.

24/7 Customer Support in Cloud Hosting

All of our cloud services include 24/7/365 pre-sales, customer and tech support, so regardless if you are inquiring for our solutions well before you make a purchase or you're a current customer and you have a question or a issue, you are able to contact us any time, which includes holidays and weekends. We have numerous channels to contact us - several phone lines around the world for your convenience plus live chat support for billing, pre-sales and basic questions; email messages as well as support tickets for more technical issues or any matters that require longer time to analyze and handle. Unlike various other website hosting providers, our trouble tickets have a warranted max response time of just one hour, therefore regardless of what your problem is, it will be resolved on time and you won't waste days so as to get something fixed.